Terms & Conditions
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and Minnie Me when you purchase goods from our website. If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or not clear, please contact us.
Please note that from time to time, these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
Goods and Services Tax (GST)
Goods and services tax is applicable on all our products. As you will note from our website, in our store and in our catalogues, all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website and in our stores at any point in time are only current at that particular point in time and we reserve the right to alter our prices at anytime without prior notice. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
Shipping and Delivery Policy
Minnie Me has 2 shipping origin China & Australia. All products has shipping origin & delivery time in the specifications on the product page.
We deliver products Australia wide using a wide range of delivery services (postal service, couriers and freight forwarders). Shipping & Handling costs are influenced by the size and weight of the product and location, exact shipping & handling costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1-3 business day and shipping times are estimated at between 1-8 business days depending on your location within Australia. Larger or Bulk items, i.e. cots and furniture, are unique in size in terms of freight handling and delivery location. If the items you have ordered are out of stock, you will be notified within two days, and given an expected date of arrival or a full refund.
If you have provided an incorrect address, the item will must be returned to us and we will then dispatch it. There will be an additional cost to redeliver the items. Once the order has been dispatched, we are not able to make any changes to the order address. Minnie Me is not responsible for packages which have been dispatched to an incorrect address advised by the customer.
We cannot deem a parcel lost unless its been 60 business days from dispatch date or if the courier has declared it lost. Please contact us for options on what can be done if this has happened to your parcel. A refund will not be given prior to 60 business days.
In case of Late parcels and you no longer need your order, you can apply for a free return & full refund once you receive the parcel. your parcel considered late after 20 business day from the delivery date
**Please note that the Delivery date is an estimated date of arrival. We are not able to guarantee that it will arrive at this date due to delays with shipping and COVID.**
TURNAROUND & PROCESSING TIMES
Dispatch time 1-5 days Delivery 20 business Days.
Australia- ACT Warehouse
Dispatch time 1-3 days Delivery 2-12 days depending on you your location.
Shipping to Western Australia/Non Metro locations
There may be additional fees (in addition to the bulky item charge) to remote/rural areas and Western Australia. If there is, an email will be sent to notify the recipient of any additional charges. If the recipient is not willing to pay the additional charges, we will refund the order.
** Your items may ship separately at no additional cost to you **
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.
Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Minnie Me.
If you need a replacement to be send fast and you are not willing to wait for the return process you can place a new order, return the wrong product for a full refund.
Products Damaged in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us by email within a reasonable period of time after receiving your goods. We will supply you with a replacement product once the damaged product has been returned in some cases. The freight cost incurred will be paid by Minnie Me.
Products Lost in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to deliver you products within 8 days of dispatch. If after 10 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an "official consignment note trace" with the logistic company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product or refund.
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to deliver you products within 25 days of dispatch. If after 30 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an "official consignment note trace" with the logistic company concerned. If after 30 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product or refund.
Our Company takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the Australian Consume Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us at the address referred to at the end of these Terms and let us know what the problem is. We will supply you with an identical product within 30 days after the faulty product has been returned to us by you providing you do not make any further use of the faulty product after you discover that it is faulty. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product is to be sent.
Returns/Change of Mind/Exchanges/Refunds (In-Store and Online Purchases)
Goods may be exchanged or refunded within 30 days of the purchase date. The product MUST be in its original unused, undamaged sealed packaging. Due to hygiene and safety reasons, some items are excluded from this policy. Return Instructions
- Begin by submitting a return request by logging into your account on the storefront, find the order you wish to return and click the Return Items link.. Select Returns and Refunds on the drop down menu.
- Within one business day, our Customer Care will send you an email with a Return Merchandise Authorisation number (RMA) along with further instructions on how to return your order.
- When you are ready to ship your returned order, we recommend using a shipping service that is able to track shipments (i.e.: Australia Post, Aramex) so that you are able to track your shipment. Just a reminder, MinnieMe is not responsible for shipping costs associated with the return order.
- Once we receive your returned order, we will verify that all Items in your original order are present and conduct a quality check on them.
- Once the return is processed and approved, a confirmation email will be sent to you with information on when you should expect your refund
- Your refund will be returned to your original form of payment
Minnie Mw will assess the product on return and has the right to refuse a refund or exchange if they deem the product does not fall within the above criteria. If the return is approved, Minnie Me will contact you and offer an exchange, credit note or refund for the invoiced price of the product only. Any delivery charges, gift wrapping or additional fees charged will not be refunded.
These are in addition to statutory warranties which cannot be excluded under the Australian Consumer Law. Manufacturer warranty periods are as stated for each individual item. A manufacturer’s warranty begins from the date of receiving your product, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Minnie Me and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.
Refunds and Credit Notes
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order.
All refunds will be made the same way as the original payment method was made in favour of the person or entity on the original transaction.
Cancelling an order after making payment
You can cancel an order if it has not already been shipped & is approved by the management team. If you have made payment using Credit Card or a 'Buy Now, Pay Later' payment provider, a 10% cancellation fee will apply to your order to cover payment processing fees not returned to us by these financial providers. This fee will also go towards re-stock & administrative processes as all not-at-fault refunds fall outside of our online store policy.
Keep in mind, cancellation requests can sometimes be missed due to high influx of communication & as such dispatched before we get to your cancellation request. For this very reason, it is advised to be super careful when placing your order knowing this can be a risk.
Cancelling an order after it has been shipped
You can cancel an order if it has been shipped. However, it must be successfully received/delivered and returned to us following our normal returns process by lodging a return request & returned at your expense. Please be aware of the following additional costs if you do decide to cancel/refuse an order once it has been dispatched:
1. Free shipping offers will no longer be contractually valid. As such, regardless of free shipping being offered, any actual paid shipping fees by Minnie Me to send the item to you will be deducted from the total refund amount. This also applies to return shipping fees, if applicable.
2. Duties & Taxes may be billed against an attempted import, regardless if the customer requests to cancel/ refuse the shipment. In this event, which is completely outside the control of Minnie Me, these fees must be paid to your Customs Officials within your country or risk the parcel being destroyed/ abandoned. This depends on importation rules of your country & is not a forced fee charged by Minnie Me.
SSL Encryption of financial information
When purchasing from MinnieMe your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Baby Kingdom on its websites is fully secure.
We don't store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.
SSL - is the leading security protocol on the Internet and is widely used by many companies in Australia and around the world. SSL does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a "lock" icon at the top or bottom of your browser. If the lock is closed, you are on a secure SSL or TLS connection ; all your financial information is therefore securely encrypted.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.
Communication from MinnieMe
As a condition of purchase from MinnieMe we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.
Limitation of Liability
Save as expressly provided in these Terms and Policies or in the Competition and Consumer Act 2010 (Cth.) ("Act") and equivalent State and Territory legislation:
- all conditions, warranties or consumer guarantees (whether express or implied by statute or common law or arising from conduct or by previous course of dealing or trade custom or trade usage or otherwise) as to the quality of the products or their fitness for any particular purpose (even if that purpose is made known expressly or by implication to you any other matter covered by the conditions and warranties implied by Part 3-2 Div. 1 of the Act (other than sections 51, 52 and 53) are hereby expressly excluded; and
- Minnie Me accepts no liability for any loss, damage, cost, loss of profits, anticipated savings, wasted expenditure, loss of contracts with third parties, or consequential loss ("Loss") whether suffered by you or by any third party and whether or not Minnie Me was aware that such Loss was possible or such Loss was otherwise foreseeable, whether such Loss arises from any representation, recommendation or advice made or given in relation to the products, the use of the products, or the failure by Minnie Me to observe and fulfil its obligations under these Terms or otherwise.
To the fullest extent permitted by law, Minnie Me's liability for any breach of a consumer guarantee implied by the Competition and Consumer Act 2010 (Cth)(and which cannot be excluded) shall be limited to any one or more of the following (as determined by Minnie Me in its absolute discretion): in the case of products, the replacement, repair or payment of the cost of replacement or repair of the product. However, if the failure to comply with a consumer guarantee is a major failure (as defined in s 260 of the Australian Consumer Law [ACL]), you may reject the goods within the period of time stipulated in s 262 of the ACL, and in such circumstances you may seek from Minnie Me at your choice, a full refund or a replacement of the goods.
Authority to Purchase from Minnie Me
By accepting our sales terms and conditions, you are acknowledging that you have the authority to enter into a commercial transaction with Minnie Me. If you are under 18 years of age, you cannot enter into a transaction with Minnie Me. Instead, you should seek the assistance of you parents or guardians. Commercial employees, purchasing on behalf of their company or business must have the appropriate company authority to enter into a transaction on the company’s behalf.
Minnie Me shall not be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of Minnie Me, and Minnie Me shall be entitled to a reasonable extension of time for the performance of such obligations.
Our company name is Australian Capital Territory ’s White Yasmine Pty Ltd trading as Minnie Me. Our ABN is 64 637 284 649
The transactions contemplated on this site and all legal aspects associated with this site will be governed by the laws of the State of ACT and the Commonwealth of Australia.
Minnie Me respects your privacy and is committed to protecting all the information you provide to us.
Minnie Me is a private company incorporated in the state of ACT, Australia. It was established in 2019, it conducts its business through this website.
When you visit the Minnie Me website, personal information and non-personal data will be collected depending on the nature of your visit.
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Baby Kingdom and is not used for any other purpose other than for use by Minnie Me. You can rest assured knowing that Baby Kingdom will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Minnie Me and for our in house marketing purposes. This enables us to improve the level of service we provide to you.
By visiting the Minnie Me website, Minnie Me may collect a variety of non-personal information such as:
- the time and date of your visit;
- the length of time you visit for;
- domain information;
- the pages and the number of pages you have viewed;
- your ISP details;
- the number of times you visit our website within a month;
- your IP address or proxy server's IP address;
- the number, type and size of files you view;
- basic information regarding the website that referred you to our website;
- the version and type of internet browser you are currently using; and
- information about the type of operating system your computer uses.
This information is only used for statistical and website development purposes. This data is not associated with any specific personal identity. This information is primarily used for business analysis so Minnie Me can improve user relationships by providing a more effective and efficient service.
What is Covered by this Privacy Statement
How Your Information is Kept Secure
Minnie Me provides the user access to its website. A user's account containing personal information can only be accessed by use of a user name and password. This user name and password information verifies the identity of the user before Minnie Me will grant a user access to an account.
You are responsible for the safekeeping of your user name and password.
SSL encryption protects sensitive financial information transferred to the Minnie Me website. Credit card and other financial information are used only to process user payments. Minnie Me does not retain credit card details and does not use this information for any other purpose.
If there is any matter or concern not clarified in these "Terms and Policies" or should you wish to contact us, then:
email us at: firstname.lastname@example.org
or telephone us on (02) 62906908. or post us at Minnie Me: 16 Rule Street Isaacs, 2607 ACT
We will get back to you as soon as possible.